A transcript of a recent performance by the famous and fragrant folk music performer Rambling Kid Realitsm, of his popular number "Home on the Range":

Good evening ladies and gentlemen, saddle-down down in your seats now and share with me this sad ditty about a broken-hearted compu-geek, lost in the bowels of an office building, chilled to the bone amongst cheerless racks of servers, locked into the server room. He pines for the open range of his home WAN with a LAN in every room and wireless to the skies, where he can run barefoot through the root passwords and administrator privileges, free to trash and crash and rebuild on his lordly whim, king of his domains. Oppressed by evil managers who cut down his privileges and block his passwords, he weeps at the pain their soulless quest for reliability brings upon him, and slumped behind the storage array he sings this sad lament....

One of the most important documents in terms of defining the relationship between IT and its customers is the Service Cataract. This lists the available services in terms of their dependencies. The more dependencies there are for a service, the more that a customer will need to put in place first before the service is available.

The official Introduction to Real ITSM is now available translated into Russian. No we aren't being funny - we couldn't have made this one up. Cleverics, one of Russia's leading IT management consultancies, has translated the book for the convenience and enjoyment of their Russian clients, associates and friends. We are in possession of a printed copy of the book - it is Real.

Continuing our look at some of the programs operated by RITSI for the benefit of the Real ITSM community (recall that "community" is used here inclusively to cover all vendors, analysts and consultants who share in the Real ITSM industry), today we look at compliance certification.

The following extracts are from the book Introduction to Real ITSM:

1.8.5 FavorITSM

Recently we looked at RITSI, the shadowy group who run Real ITSM. Now we look at some of the programs operated by RITSI for the benefit of the Real ITSM community (recall that "community" is used here inclusively to cover all vendors, analysts and consultants who share in the Real ITSM industry).

Today, we look at BapITSM.

1.8.2 BAPITSM

Business And Professional ITSM is a registration program for Real ITSM practitioners. For a small fee, Real ITSM professionals can become full accredited members of the RITSI.

1.8 Organisation

Real ITSM is represented by the Real IT Service Institute, or RITSI. The Institute is incorporated in London (London, Tanzania not London, England). Membership is inclusive: open to all vendors, consultants, trainers, examiners and publishers without exception (unless we don’t like you).

The RITSI Board of Directors is elected by the RITSI Board of Directors. Nominations are open to anyone who we tell. In order to serve its international constituency, the Board meets in resorts worldwide.

Do you think you are a Real ITSM Expert? Try yourself with these questions