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Welcome to Real ITSM

Idealised models such as ITIL®, COBIT and ISO20000 are all very well for theoretical discussions, but more and more people are discovering these models just don't fit the way we do things in the real world.

Join the movement that is sweeping the ITSM community. Find out about Real ITSM, as it is done in the real world.

Making IT Real. Get Real.

Real ITSM is a satire created by The IT Skeptic.

Read more about Real ITSM here (and see some samples from the book).

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