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This site is now retired. It is only a static archive. Some functions may not work any more. What is Real ITSM?Real ITSM is a Body of Knowledge (BOK). This means Real ITSM collects together all the ideas, good and bad, new and old, as a compendium of knowledge for ITSM practitioners. Real ITSM is a framework for implementation, which means it represents proven and generally accepted Real ITSM practices. Real ITSM represents the leading edge in Real ITSM thinking, providing thought leadership to the industry and ensuring that it will remain fresh for years to come. The fact that there is a fundamental contradiction between these three statements has not escaped us, but it doesn’t seem to trouble ITIL so we won’t let it distract us either. These are early days for Real ITSM. What you hold is Real ITSM 1.0 but we are confident that Real ITSM will grow to be a BOK more hyped than ITIL, more rigorous than COBIT, more useful than MOF, more boring than PMBOK, and more misunderstood than CMMI. Unlike all these other BOKs, Real ITSM does not represent best practice or good practice or generally accepted practice or even worst practice. Real ITSM represents Real Practice: ITSM as it is done in the real world . An extract from the official Introduction to Real ITSM
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SPECIAL MESSAGE TO READERS: It's a joke. Real ITSM: it's a joke. A spoof. Please don't take it seriously. Don't try to implement it. Don't recommend it to your boss. Don't abuse us. This site is provided purely for your entertainment - it is meant to be funny.
Real ITSM is created by The IT Skeptic.
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Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England 
Real ITSM is created by The IT Skeptic.
Real ITSM™, Realitsm™, CultITSM™, BAPITSM™, EgoITSM™, FavorITSM™, DogmaITSM™, PragmaITSM™ and ParasITSM™ are trademarks of Two Hills Ltd.
Except where indicated otherwise, all contents of this site are © Copyright 2020 Two Hills Ltd www.twohills.co.nz.
Except where indicated otherwise, the text on this page by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Content must be attributed to "Two Hills Ltd www.twohills.co.nz" plus the URL of the source material.
RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England