This site is now retired. It is only a static archive. Some functions may not work any more.

Jedi Problem Management

The Real ITSM Institute (RITSI) is all for anything that allows pre-emptive problem management. Since the probability of technology ever doing this is near zero, we have researched a number of alternatives for you, including astrology, tea leaves, and goats' bowels. In the end we settled on the most likely option for ever pre-emptively detecting problems: Jedi Problem Management.

We first found reference to this advanced discipline on Twitter:

Here are some mentions of JPM:

  • Luke, I am your server.
  • May the "logoff force" be with you.
  • These aren't the OIDs you are looking for.
  • The fault is strong with this one.
  • I’ve got a very bad feeling about this.

Any others? Any information about this exciting new method?


Hokey religions

Han Helpdesker > "Hokey frameworks and ancient service management tools are no match for a good blaster at your side, kid." (Shoots printer)

Help me Obi-Wan

Help me Obi-Wan Kepner-Tregobi. You’re my only hope.

Learner / Master

When I left you, I was but the Incident learner, now I am the Problem master.

More JPM from @AndyRAParker

Stopped they must be; on this all service delivery depends. Only a fully-trained Problem Manager, with the Force as his ally, will conquer Incidents and their evil causes.

much to learn, IT still have.

much to learn, IT still have.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.
Syndicate content