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This site is now retired. It is only a static archive. Some functions may not work any more. Real ITSM vs. ITIL
Down here in the real world, at the coalface, an entirely different model prevails: Real ITSM, which represents Real Practice. Real ITSM involves its own lifecycle, activities, roles and metrics, analogous to those of ITIL but entirely different. They differ because, unlike ITIL, they must engage with the real, physical world, populated by “wetware” - those cussed, unpredictable and generally useless devices known as People. When any idealised model meets People, the laws of logic are suspended, and rationality flies out the window. When ITSM frameworks go through this realitsm transformation, the output is Real ITSM. Most BOKs are process-centric. Real ITSM is people-centric: it understands that what really happens is dependent on the people – their motivations, culture, personal agendas, fears and desires. An extract from the official Introduction to Real ITSM
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Real ITSM is created by The IT Skeptic.
Real ITSM™, Realitsm™, CultITSM™, BAPITSM™, EgoITSM™, FavorITSM™, DogmaITSM™, PragmaITSM™ and ParasITSM™ are trademarks of Two Hills Ltd.
Except where indicated otherwise, all contents of this site are © Copyright 2020 Two Hills Ltd www.twohills.co.nz.
Except where indicated otherwise, the text on this page by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Content must be attributed to "Two Hills Ltd www.twohills.co.nz" plus the URL of the source material.
RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England
Comments
ITSM vs. ITIL in simple
ITSM vs. ITIL in simple:
ITSM is Art - Methodology
ITIL is Science - Framework/Best Practices
Sandeep Seeram