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Axes

These are the axes for Real ITSM 1.3 Service Taming benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Respond to demands for lists of Stuff on demand

Rating: 2.5/5

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Bonus: Use MS-Excel

Rating: 2.5/5

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Have a wetware CMDB

Rating: 2.5/5

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Bonus: …called Sue

Rating: 2.5/5

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Have a project building or implementing a software CMDB

Rating: 2.5/5

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Bonus: No phased approach

Rating: 2.5/5

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Have a Bottomless Knowledge Management System

Rating: 2.5/5

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Bonus: Use WMRN storage

Rating: 2.5/5

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Ignore culture

Rating: 2.5/5

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Do all testing in the development team

Rating: 2.5/5

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