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Axes

These are the axes for Real ITSM 1.4 Service Nursing benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Track problems and fix them

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Use Post-It Notes®

Rating: 2.5/5

Average rating
(0 votes)

Monitor and measure service using Telephone

Rating: 2.5/5

Average rating
(0 votes)

Detect incidents and problems using Telephone

Rating: 2.5/5

Average rating
(0 votes)

Determine impact and priority using Telephone

Rating: 2.5/5

Average rating
(0 votes)

Service Desk filters out noise and passes availability data ...

Rating: 2.5/5

Average rating
(0 votes)

Use Service Desk software

Rating: 2.5/5

Average rating
(0 votes)

Bonus: use MS-Access

Rating: 2.5/5

Average rating
(0 votes)

Talk to Service Desk staff

Rating: 2.5/5

Average rating
(0 votes)

All requests from users are a Request, later classified

Rating: 2.5/5

Average rating
(0 votes)
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