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Axes

These are the axes for Real ITSM 1.1 Service Reaction benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Stamp out grass-roots initiatives

Rating: 2.5/5

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Create initiatives only in response to an executive directiv...

Rating: 2.5/5

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Prohibit continual improvement

Rating: 2.5/5

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Either push decisions up to somebody who is sufficiently hig...

Rating: 2.5/5

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(0 votes)

Treat services as assets and value them by the funding and r...

Rating: 2.5/5

Average rating
(0 votes)

Bonus: Use MS-Excel

Rating: 2.5/5

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(0 votes)

All services provide sufficient value to the implementing st...

Rating: 2.5/5

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(0 votes)

Define a suitably narrow criterion for permissible services

Rating: 2.5/5

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Have a Service Cataract that lists the available services in...

Rating: 2.5/5

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(0 votes)

Bonus: Use MS-Excel

Rating: 2.5/5

Average rating
(0 votes)