This site is now retired. It is only a static archive. Some functions may not work any more. CultITSM news from Real ITSM
Greetings Real ITSM Practitioners (Official) PragmaITSM (RITSI's training arm) is working on turning Real ITSM into a learning instrument. Purpose: we think it fits best at the very introductory level. Introduce people to the concepts of ITSM. Does anyone have any ideas, suggestions, advice, or abuse please? =============== The presentation "A Harmonious IT Environment Through Real ITSM" is now available with speaker notes for you to use to enlighten your friends and colleagues, courtesy of CultITSM. Contact cultitsm x at x realitsm.com to get access to this using Google Docs (downloadable as .ppt or .pdf) =============== We really apologise for the inconvenience to international buyers of Introduction to Real ITSM. We have two options for publishing: CreateSpace or Lulu. neither is perfect (see here if you really want to know). We concentrated on CreateSpace but it is letting us down on international availability. We've just today confirmed that CreateSpace isn't going to get any better so now we are trying to restore the Lulu channels. If buying off Amazon.com is not for you, please look at buying direct from Lulu (I make double the money when you buy direct so I don't mind). Some folk don't like registering with yet another website (you can't please...) so if you insist on Amazon.co.uk or Amazon.de or whatever, please wait - I'm working on it. But guess how much attention pipsqueak little authors like me get. Yes I know, should have gone with Van Haren :) Thanks for all your support A quote from Introduction to Real ITSM. Enjoy and forward to your friends and colleagues: In the design stages, value of a service is predicted on two parameters: Futility and Variability. 2.5.1 Futility 2.5.2 Variability
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