The basic deathcycle of Real ITSM

Greetings registered Real ITSM Practitioner (Official)

For this edition of CultITSM we thought it was time to revisit Real ITSM's fundamentals, the deathcycle of Real ITSM:

Real ITSM services go through a deathcycle from misconception to a usually messy end. Navigating the ITSM Deathcycle can be thought of as akin to navigating the Great Barrier Reef. The intent of Real ITSM is to minimise the number of services that actually go live, while maximising the time and education of staff along the way.

In the event that a service does reach the users, the opposite focus prevails: it should be kept alive for as long as possible so as to maximise revenue and job assurance. The intent however is the same – minimisation of change.

The Deathcycle is made up of five areas or domains or sections or stages or phases:

Service Reaction
Planning and strategy is forbidden. All Real ITSM acts in reaction to business pressures.

Service Demand
Services are created only in concession to the demands of the customers.

Service Taming
Services arrive unexpected and unannounced. First priority is to get some control over them.

Service Nursing
Once stuck with a service, the focus is on keeping it alive as long as possible to maximise revenue.

Continual Service Assessment
Management, consultants and staff are kept happily occupied measuring and assessing the services.

For more on the Real ITSM deathcycle see the official Introduction to Real ITSM (incidentally that book is STILL selling secondhand for twice what you can buy it for!!! Don't believe me? Check out the price on Amazon - cash in now!!)

There are two good comments on the deathcycle page of www.realitsm.com:
"While there are no really new concepts delivered here, it will save my manager time documenting how our IT department works"
and
"I love the Real ITSM Deathcycle graphic, but don't toilets flush counter-clockwise in the southern hemisphere? >;->
Sincerely,
Don Milani"
The graphic is just another example of northern hemisphere cultural imperialism Don.