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Axes

These are the axes for Real ITSM 1.4 Service Nursing benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.2 Service Demand (16 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Major Incidents trigger Damage Management

Rating: 2.5/5

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RFCs require a request first

Rating: 2.5/5

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Bonus: Must ask nicely

Rating: 2.5/5

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Project proposals require a request

Rating: 2.5/5

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Most requests are ignored

Rating: 2.5/5

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Bonus: ...forever

Rating: 2.5/5

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Complaints are carefully ignored

Rating: 2.5/5

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Bonus: ...and not reported

Rating: 2.5/5

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Level One Support has plenty of spare capacity

Rating: 2.5/5

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SLAs define how many people will be assigned to an incident;...

Rating: 2.5/5

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