We first met Harry as one of the certified "Complimentary Guidance" providers in Introduction to Real ITSM. Sadly Harry has neverr paid the certification fee (the cheque bounced just after the book went to press) and even Lou and Stan have been unable to locate Harry so the certification will be withdrawn.
Reviews | |||
---|---|---|---|
1 Real ITSM 1.1 Service Reaction | 60% from 1 | ||
1 Real ITSM 1.2 Service Demand | 50% from 1 | ||
No Real ITSM 1.3 Service Taming | |||
No Real ITSM 1.4 Service Nursing | |||
No Real ITSM 1.5 Continual Service Assessment | |||
No Real ITSM 1.6 Activities | |||
No Real ITSM 1.7 Roles |