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This site is now retired. It is only a static archive. Some functions may not work any more. Real ITSM DeathcycleReal ITSM services go through a deathcycle from misconception to a usually messy end. Navigating the ITSM Deathcycle can be thought of as akin to navigating the Great Barrier Reef. The intent of Real ITSM is to minimise the number of services that actually go live, while maximising the time and education of staff along the way. In the event that a service does reach the users, the opposite focus prevails: it should be kept alive for as long as possible so as to maximise revenue and job assurance. The intent however is the same – minimisation of change. The Deathcycle is made up of five areas or domains or sections or stages or phases: Service ReactionPlanning and strategy is forbidden. All Real ITSM acts in reaction to business pressures. Service DemandServices are created only in concession to the demands of the customers. Service TamingServices arrive unexpected and unannounced. First priority is to get some control over them. Service NursingOnce stuck with a service, the focus is on keeping it alive as long as possible to maximise revenue. Continual Service AssessmentManagement, consultants and staff are kept happily occupied measuring and assessing the services.
An extract from the official Introduction to Real ITSM
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Made in New Zealand by Rob England 
Real ITSM is created by The IT Skeptic.
Real ITSM™, Realitsm™, CultITSM™, BAPITSM™, EgoITSM™, FavorITSM™, DogmaITSM™, PragmaITSM™ and ParasITSM™ are trademarks of Two Hills Ltd.
Except where indicated otherwise, all contents of this site are © Copyright 2020 Two Hills Ltd www.twohills.co.nz.
Except where indicated otherwise, the text on this page by Two Hills Ltd is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Content must be attributed to "Two Hills Ltd www.twohills.co.nz" plus the URL of the source material.
RSS feeds may be used without permission. Permission is granted for anyone to link to this site.
By accessing or viewing this site, you are deemed to have agreed to the terms and conditions.
The contents of this site are unmoderated submissions from authenticated and unauthenticated users. As such they cannot and do not represent the views of Two Hills Ltd.
Use of any trademarks on this website is not intended in any way to infringe on the rights of the trademark holder.
This site is developed, maintained and hosted by Two Hills Ltd
Made in New Zealand by Rob England
Comments
Finally documented
While there are no really new concepts delivered here, it will save my manager time documenting how our IT department works
common nonsense
Oh I hear that all the time: "Real ITSM is just common nonsense written down". it is Real Practice alright. So how many copies will you need for staff training ?
About the "Real ITSM Deathcycle" graphic
I love the "Real ITSM Deathcycle" graphic, but don't toilets flush counter-clockwise in the southern hemisphere? >;->
Sincerely,
Don Milani