Real ITSM model
Real ITSM consists of
Unlike ITIL, which uses the word “process” with a cavalier disregard for any generally accepted definition of the word, Real ITSM prefers to refer to “activities”. We do this partly because it is a better-suited word and partly to keep the OGC lawyers at bay. This does mean that the “four Ps” doesn’t work any more (People Processes Products Partners), so Real ITSM uses the alternate model of Wetware Activities Stuff and Parasites which is just as mnemonic.
Real ITSM activities are carried on in all Deathcycle phases independent of services. It is, like, just a model, you know. Real activities carry on regardless.
An extract from the official Introduction to Real ITSM