Realitsm: the philosophy of Real ITSM
Anyone who has experienced the contented tranquillity of a mature and stable IT organisation will long for such a work environment. Such a pleasant place to work is achievable with some commitment and the rigorous application of Real ITSM principles, known as Realitsm and pronounced ree-uh-litz-m, near enough to “realism” with a slight lisp.
The main threats to IT stability are change, accountability and reduced spending. Realitsm is about eliminating these threats from the IT environment, in the best interests of all in IT. A harmonious IT environment requires adherence to the following Realitsm principles:
An extract from the official Introduction to Real ITSM