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Axes

These are the axes for Real ITSM 1.2 Service Demand benchmarks.
Please vote on them which will (in time, over days or weeks) affect their rating, which then affects the Reckoning from reviews based on these benchmarks.
You can propose a new Axis which will be considered.
Axes for other benchmarks are here:
Real ITSM 1.1 Service Reaction (21 axes)
Real ITSM 1.3 Service Taming (20 axes)
Real ITSM 1.4 Service Nursing (26 axes)
Real ITSM 1.5 Continual Service Assessment (2 axes)
Real ITSM 1.6 Activities (32 axes)
Real ITSM 1.7 Roles (10 axes)

Design for failure

Rating: 2.5/5

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Delay new services

Rating: 2.5/5

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Divert new services to better fit IT requirements

Rating: 2.5/5

Average rating
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Have formal SLAs and argue over SLAs on a regular basis with...

Rating: 2.5/5

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Bonus: Use MS-Excel

Rating: 2.5/5

Average rating
(0 votes)

Design for the lowest availability level that will be tolera...

Rating: 2.5/5

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(0 votes)

Do not plan or rehearse for service discontinuities unless p...

Rating: 2.5/5

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Treat capacity planning and monitoring as pointless

Rating: 2.5/5

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Minimise security infrastructure investment except under thr...

Rating: 2.5/5

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Wait for service discontinuities and/or design services to e...

Rating: 2.5/5

Average rating
(0 votes)