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Answers to the sample Real ITSM examination questions

The sample Real ITSM examination is in the Appendix of the book Introduction to Real ITSM.

Here are the answers:

  1. b) and
  2. ...um...
  3. e) All of the above
  4. c) or d)
  5. c). d) requires an eight-digit investment.
  6. a). Never did like Wilbur.
  7. d)
  8. a). All the others are components of ITIL.
  9. c)
  10. d)
  11. d)
  12. c)
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